Frequently asked questions

Below you will find answers to the questions we get asked the most about learning at Lanka Virtual Academy.

How can I register for a course at Lanka Virtual Academy?

The course registration, payment of subscription fees and course activation are made very simple, secure and straight forward. 

To subscribe to any course at Lanka Virtual Academy you will require an email-id, and be required to create a password during the registration process. The given email-id and the created password will prove to be your credential to access your subscription account at Lanka Virtual Academy.

To register, simply visit the “Courses” page and click on the relevant “Take This Course” button. Once clicked, you will be prompted with the Course Registration Form which will be comprised of very few fields to fill out. Upon submitting the registration form you will be sent an email to your registered email address immediately. The email message will confirm your selected course of study and the relevant subscription fees. In addition, you will be prompted with a link to click in order to verify the authenticity of your email address and to provide you with further payment and course activation instructions.

Within minutes from the receipt of your due subscription fees payment confirmation, you will have your login credential to Lanka Virtual Academy activated.

When does the course start or when can I join Lanka Virtual Academy?

Students can join Lanka Virtual Academy literally at any time of the year! Our courses are based on a 365 days subscription lifecycle which provides the students the freedom to subscribe to our offerings at any given time of the year without losing a single penny, as Lanka Virtual Academy allows students to switch course whenever they are being promoted to the next grade. This will allow the students to consume the full 365 days of subscription lifecycle at the same time keeping parallel with their designated school curriculum.

The term begins immediately upon settlement of the subscription fees and the consequent activation of access to the subscribed courseware. The validity of subscription will continue until the first anniversary of the subscription i.e. 365 days from the subscription date. At the conclusion of the 12 months term, the students will be required to renew the subscription by paying the relevant course fees for the next 365 days to avail our services.

Dose Lanka Virtual Academy has a registration cancellation and refund policy?

Yes, the Subscriber deserves the right to cancel the subscription within 14 days from the course activation date without giving any reason whatsoever.  In such cases, 50 percent of the total subscription fees paid will be refunded. Should the subscriber cancel the subscription after 14 days, the course fees charged is non-refundable and the subscriber’s service will continue until the end of the billing period unless the subscriber requests the removal of his or her account from our system.

How do I change my password?

If you wish to change your password, please follow these steps:

  1. Log in to your account at Lanka Virtual Academy
  2. Select  Your Name at the top right of My Course page
  3. On the prompted Change Password form enter your new information in the appropriate fields
  4. Select Save to confirm changes

Can I log in to my account at Lanka Virtual Academy from any computer or mobile device with my username and password?

Yes, you can log in to your account at Lanka Virtual Academy from any internet-connected computer or mobile device. However, you can only be logged in to one computer or device at a time.

What are the requirements to create a password when subscribing for a course at Lanka Virtual Academy website?

Taking the users convenience into consideration and in order to simplify the registration process we have not set any restriction on creating a password however, we highly recommend that the subscriber choose the strongest password possible to protect his/her account. The following guideline can be used to create an ideal password:

  • Include at least six characters
  • Include at least one letter and one number
  • Not repeat the same character more than two times in a row
  • Not include white spaces

I cannot remember my password, what should I do?

If you cannot remember your password, please follow these steps:

  1. Visit the Sign In page at Lanka Virtual Academy website
  2. Click on the Forgot Password button
  3. Fill out your registered email address at Lanka Virtual Academy in the given field and press the Submit button.
  4. Check your email account for a Lanka Virtual Academy system generated temporary password to Login to your account.
  5. Sing In to your subscription account using the system generated temporary password (make sure that you type-in the exact password pattern emailed to you) and change the Password to your choice from the Change Password option available at "Your Course" page.
  6. Select Save to confirm changes

I still have a question about the service of Lanka Virtual Academy, what should I do?

Contact us at 0094 1234 5678 912 or email to us at support@lankavirtualacademy.com and we will do our best to respond to your question the soonest possible.

What is the service or offerings of Lanka Virtual Academy?

Lanka Virtual Academy is an entity offering after-school online video coaching for students to learn and practice Mathematics, Science, Information & Communication Technology and Business & Accounts Studies based on the Sri Lankan Government provided school curriculum. The videos provided impart a live classroom experience. Student can log in to Lanka Virtual Academy website anytime and learn from the comfort and security of their own home.

What are the unique features of Lanka Virtual Academy?

Lanka Virtual Academy is the first comprehensive online coaching platform introduced in Sri Lanka aimed at the Secondary and Post-secondary school students employing the state-of-the-art online coaching mechanisms with the intention of streamlining and simplifying the learning process. The video presentations are made simple, systematic and effective with the use of charts, diagrams and computer graphics to better illustrate functions and stimulate logical thinking and improve the reasoning ability of the students.

What are the benefits of online education?

With the ever-growing internet connectivity and exposure to personal computers and smart devices, online education is at a phenomenal growth worldwide as it allows the students to get access to unlimited study materials and learn literally anytime from anywhere. The freedom that comes with the time flexibility offered by online education is immensely beneficial. Please visit our webpage The Benefits to have a broader look.

Is there an option to download or share the video presentations?

No, there isn't. The educational materials provided at lankavirtualacademy.com are copyright protected. Therefore, Lanka Virtual Academy does not provide any option to either download the video presentations or share them. Based on the Website Terms of Use governing your use of our website or subscription at lankavirutalacademy.com, any illegal attempt to access the video presentation or other educational martial will result in strict legal proceedings against you, seeking monetary damages and injunction to stop you using those materials.

What are the technical requirements to study online at Lanka Virtual Academy?

To participate in Lanka Virtual Academy courses, please make sure your computer, tablet or mobile device meets the following minimum requirements.


An up-to-date version of Google Chrome, Firefox or Safari is highly recommended to enjoy a smooth and pleasant surfing experience if you are accessing our services through a computer. If you are using a tablet or mobile device, please make sure that your device is equipped with iOS 8.1 or later and Android 4.1 (Jelly Bean) or later.

Internet Connectivity

5 Mbps or more

Operating Systems

PC: Windows XP or higher with latest updates installed.

Mac: OS X 10.6 or higher with latest updates installed.

Linux: Latest distribution that has the supported browsers installed.